55ace Privacy Policy

55ace ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the 55ace online casino platform at 55ace.app. This Privacy Policy describes how 55ace collects, processes, stores, and protects personal information in connection with your use of our platform, including all games, account features, payment services, and customer support channels.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It also reflects our obligations under applicable PAGCOR regulations regarding player data management.

By registering an account on 55ace or continuing to use the platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform and may request account closure in accordance with our Terms and Conditions.

55ace collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below.

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Gender (optional, collected during registration);
• Nationality and country of residence;
• Government-issued identification number (e.g., Philippine passport number, SSS number, UMID, PhilSys ID number, or driver's license number).

2.2 Contact Data

• Email address;
• Philippine mobile number;
• Residential address, including barangay, city or municipality, province, and postal code.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used;
• GCash or PayMaya account reference (registered name and partial account number);
• Bank account details where applicable (e.g., BPI, BDO, Metrobank account name and number for withdrawal processing);
• Bonus and promotional credit history;
• Account balance history.

2.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, outcomes, and session duration;
• Betting history across all 55ace game categories including slots, Dragon and Tiger, Ultra Treasure, Bingo, and live dealer tables;
• Responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests, cooling-off periods).

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Session timestamps and login history;
• Platform interaction logs (pages visited, features used, errors encountered).

2.6 Communications Data

• Records of communications between you and 55ace customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records;
• Marketing preference settings and communication opt-in or opt-out records.

55ace collects personal data through the following channels and methods:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings. You are responsible for ensuring that all information you provide to 55ace is accurate, complete, and current.

3.2 Automatically Through Platform Use

When you access and use the 55ace platform, certain technical and behavioral data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device information, session data, and in-platform activity. See Section 9 for more detail on our use of cookies.

3.3 From Third-Party Verification Services

To fulfill our KYC and anti-money laundering obligations, 55ace may receive identity verification data from third-party identity verification providers. This may include the results of document authenticity checks and database screening against sanctions lists, politically exposed persons (PEP) lists, and adverse media sources.

3.4 From Payment Processors

When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or any other supported payment method, the relevant payment processor may share transaction confirmation data with 55ace to facilitate the processing of your transaction and to verify that the payment method is registered in your name.

55ace uses your personal data only for the purposes described in this Privacy Policy. The table below summarizes the primary purposes for which we process your data and the corresponding legal basis for each.

Under the Data Privacy Act of 2012, 55ace processes your personal data on one or more of the following legal bases:

• Consent: Where you have given us clear, informed, and freely given consent to process your data for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Contract Performance: Where processing is necessary to fulfill our contractual obligations to you under the 55ace Terms and Conditions, including account management, game provision, and payment processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine law, including the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and the Data Privacy Act itself.
• Legitimate Interest: Where processing is necessary for the legitimate interests of 55ace, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms.
• Vital Interest: In exceptional circumstances, where processing is necessary to protect the vital interests of a data subject, such as in cases involving problem gambling or player welfare concerns.

55ace does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the 55ace platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

55ace is required by law to disclose certain player data to regulatory and law enforcement authorities in specific circumstances. This includes reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) as required under the AMLA, providing player records to PAGCOR upon request, and complying with valid court orders, subpoenas, or other legal process issued by competent Philippine authorities.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 55ace's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred, and you will retain your rights under this Privacy Policy.

55ace retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents re-identification. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.

55ace implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 55ace platform;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Secure data center infrastructure with physical access controls;
• Incident response procedures for detecting, containing, and reporting data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 55ace will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

55ace uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The types of cookies we use are described below.

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language and region preferences. No consent is required for strictly necessary cookies.

9.2 Functional Cookies

Functional cookies allow the platform to remember choices you have made, such as your preferred game lobby view, notification settings, and responsible gaming tool configurations. These cookies improve your experience but are not strictly required for the platform to operate.

9.3 Analytics Cookies

With your consent, 55ace uses analytics cookies to collect aggregated, anonymized data about how players use the platform. This data helps us understand which features are most used, identify areas for improvement, and optimize platform performance. Analytics data is not used to identify individual players.

9.4 Managing Cookies

You can manage your cookie preferences through the cookie settings panel available on the 55ace platform. You may also control cookies through your browser settings, though disabling certain cookies may affect the functionality of the platform. Note that strictly necessary cookies cannot be disabled through the cookie settings panel.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 55ace. To exercise any of these rights, please contact us using the details in Section 14.

If you are a parent or guardian and believe that a minor in your care has registered on or accessed the 55ace platform, please contact our support team immediately using the contact details in Section 14. We will investigate and take appropriate action without delay.

55ace employs age verification measures during the registration process and as part of our ongoing KYC procedures to prevent minors from accessing the platform. These measures include date-of-birth verification at registration and documentary proof of age as part of the KYC process.

55ace primarily processes and stores personal data within the Philippines. However, in certain circumstances — such as where we use cloud infrastructure providers or third-party service providers with operations in other countries — your personal data may be transferred to and processed in jurisdictions outside the Philippines.

Where such transfers occur, 55ace ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions that the NPC has recognized as providing an adequate level of data protection.

By using the 55ace platform, you acknowledge and consent to the transfer of your personal data to other countries where necessary for the provision of our services, subject to the safeguards described above.

55ace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how 55ace protects your personal data.

Your continued use of the 55ace platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure in accordance with our Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 55ace handles your personal data, please contact our Data Privacy team through the following channels:

We aim to acknowledge all privacy-related requests within two (2) business days and to resolve them within fifteen (15) business days. For complex requests, we may require additional time and will keep you informed of progress.